{"id":10833,"date":"2026-09-16T10:04:53","date_gmt":"2026-09-16T16:04:53","guid":{"rendered":"https:\/\/nexgen.bz\/staging\/1712\/knowledge-base\/"},"modified":"2026-09-16T10:04:53","modified_gmt":"2026-09-16T16:04:53","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/","title":{"rendered":"Knowledge Base"},"content":{"rendered":"\t\t<div id=\"epkb-modular-main-page-container\" role=\"main\" aria-labelledby=\"epkb-modular-main-page-container\" class=\"epkb-css-full-reset eckb_mp_active_theme_netfx\">\t\t\t\n\t\t\t<div id=\"epkb-ml__row-1\" data-feature=\"search\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">Looking for help?<\/div>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--medium\" method=\"get\" onsubmit=\"return false;\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-2\" data-feature=\"articles_list\" class=\"epkb-ml__row\">                \t\t<div id=\"epkb-ml__module-articles-list\" class=\"epkb-ml__module\">   \n\t\t<div id=\"epkb-ml-article-list-basic-layout\" class=\"epkb-ml-article-list-container\">   \t\t\t\t<h2 class=\"epkb-ml-articles-list__title\">\n\t\t\t\t\t<span>Featured Articles<\/span>\n\t\t\t\t<\/h2>   \n\t\t\t<div class=\"epkb-ml-articles-list__row\"> \n\t\t<!-- Popular Articles -->\n\t\t<section id=\"epkb-ml-popular-articles\" class=\"epkb-ml-article-section section_light_shadow\">\n\t\t\t<div class=\"epkb-ml-article-section__head\" role=\"heading\" aria-level=\"3\">Popular Articles<\/div>\n\t\t\t<div class=\"epkb-ml-article-section__body\">\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/setting-career-goals\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"10851\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Coverage Areas<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/moving\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"10974\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Moving<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/payment\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"10985\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Payment<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/mynexgen-customer-portal\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"11039\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >myNexgen Customer Portal<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/sign-up-for-a-service\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"11206\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Sign Up For A Service<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/section>  \n\t\t<!-- Newest Articles -->\n\t\t<section id=\"epkb-ml-newest-articles\" class=\"epkb-ml-article-section section_light_shadow\">\n\t\t\t<div class=\"epkb-ml-article-section__head\" role=\"heading\" aria-level=\"3\">Newest Articles<\/div>\n\t\t\t<div class=\"epkb-ml-article-section__body\">\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-access-nexgen-tv\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"19477\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How to ACCESS NEXGEN TV<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/como-acceder-a-nexgen-tv-y-sus-funciones\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"19406\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >C\u00f3mo acceder a Nexgen TV y sus funciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-set-up-your-android-tv-box\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"18749\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How to Set Up Your Android TV Box<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/refer-a-friend\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"18696\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Refer A Friend<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-am-i-billed\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"15775\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How Am I Billed?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/section>  \n\t\t<!-- Recent Articles -->\n\t\t<section id=\"epkb-ml-recent-articles\" class=\"epkb-ml-article-section section_light_shadow\">\n\t\t\t<div class=\"epkb-ml-article-section__head\" role=\"heading\" aria-level=\"3\">Recently Updated Articles<\/div>\n\t\t\t<div class=\"epkb-ml-article-section__body\">\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/payment\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"10985\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Payment<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-access-nexgen-tv\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"19477\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How to ACCESS NEXGEN TV<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/como-acceder-a-nexgen-tv-y-sus-funciones\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"19406\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >C\u00f3mo acceder a Nexgen TV y sus funciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-set-up-your-android-tv-box\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"18749\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How to Set Up Your Android TV Box<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/refer-a-friend\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"18696\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Refer A Friend<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/section>  \n\t\t\t<\/div>\n\n\t\t<\/div>        \t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-3\" data-feature=\"categories_articles\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-categories-articles\" class=\"epkb-ml__module \">  \n\t\t<div id=\"epkb-ml-basic-layout\" role=\"main\" aria-labelledby=\"epkb-ml-basic-layout\" class=\"epkb-layout-container epkb-css-full-reset epkb-basic-template\">\n\t\t\t<div id=\"epkb-content-container\">\n\t\t\t\t<div class=\"epkb-section-container\">\t\n\t\t<div class=\"epkb-three-col eckb-categories-list\" > \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_1\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 0px; border-color: #DBDBDB; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 0px; background-color: #FFFFFF; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #43596e; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"64\" data-kb-type=\"category\"  style=\"color: #000000; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_house\" data-kb-category-icon=\"ep_font_icon_house\"  style=\"color: #43596e; font-size: 50px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Support Home<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 5px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"64\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"10851\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/setting-career-goals\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"10851\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Coverage Areas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"10974\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/moving\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"10974\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Moving<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11206\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/sign-up-for-a-service\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11206\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Sign Up For A Service<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11844\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/office-locations\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11844\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Office Locations<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"15775\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-am-i-billed\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"15775\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How Am I Billed?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"18696\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/refer-a-friend\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"18696\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Refer A Friend<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"18749\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-set-up-your-android-tv-box\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"18749\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Set Up Your Android TV Box<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_2\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 0px; border-color: #DBDBDB; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 0px; background-color: #FFFFFF; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #43596e; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"65\" data-kb-type=\"category\"  style=\"color: #000000; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-dollar\" data-kb-category-icon=\"epkbfa-dollar\"  style=\"color: #43596e; font-size: 50px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Account &amp; Billing<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 5px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"65\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"10985\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/payment\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"10985\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Payment<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11039\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/mynexgen-customer-portal\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11039\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >myNexgen Customer Portal<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11206\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/sign-up-for-a-service\/?seq_no=2\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11206\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Sign Up For A Service<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11256\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/reconnection\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11256\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Reconnection<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"15775\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-am-i-billed\/?seq_no=2\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"15775\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How Am I Billed?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_3\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 0px; border-color: #DBDBDB; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 0px; background-color: #FFFFFF; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #43596e; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"67\" data-kb-type=\"category\"  style=\"color: #000000; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-chrome\" data-kb-category-icon=\"epkbfa-chrome\"  style=\"color: #43596e; font-size: 50px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Internet<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 5px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"67\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11206\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/sign-up-for-a-service\/?seq_no=3\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11206\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Sign Up For A Service<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11256\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/reconnection\/?seq_no=2\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11256\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Reconnection<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"18749\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-set-up-your-android-tv-box\/?seq_no=2\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"18749\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Set Up Your Android TV Box<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 6px !important; padding-top: 6px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"76\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #868686;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Internet FAQs<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"76\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11742\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/why-is-my-wifi-name-ssid-not-showing-and-another-wifi-name-is-showing\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11742\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why is my wifi name (SSID) not showing and another wifi name is showing?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11778\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/cant-connect-to-the-internet\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11778\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can\u2019t connect to the internet.<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_4\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 0px; border-color: #DBDBDB; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 0px; background-color: #FFFFFF; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #43596e; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--top-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"69\" data-kb-type=\"category\"  style=\"color: #000000; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_screen\" data-kb-category-icon=\"ep_font_icon_screen\"  style=\"color: #43596e; font-size: 50px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >TV<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 5px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"69\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11206\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/sign-up-for-a-service\/?seq_no=4\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11206\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Sign Up For A Service<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11256\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/reconnection\/?seq_no=3\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11256\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Reconnection<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"18749\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-set-up-your-android-tv-box\/?seq_no=3\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"18749\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Set Up Your Android TV Box<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"19406\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/como-acceder-a-nexgen-tv-y-sus-funciones\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"19406\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >C\u00f3mo acceder a Nexgen TV y sus funciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"19477\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/how-to-access-nexgen-tv\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"19477\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to ACCESS NEXGEN TV<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 6px !important; padding-top: 6px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"75\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #868686;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Tv FAQs<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"75\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11732\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/my-dibo-is-showing-noch\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11732\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >My dibo is showing \u201cnoch\u201d<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11737\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/i-am-seeing-cannot-read-smart-card\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11737\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >I am seeing \u201ccannot read smart card\u201d<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11747\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/why-are-some-hbo-channels-in-spanish\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11747\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why are some HBO channels in Spanish?\u00a0<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11755\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/why-do-some-of-the-local-channels-dont-have-any-audio\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11755\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why do some of the local channels don\u2019t have any audio?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11763\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/tv-is-showing-no-signal-the-channel-number-changes-on-the-dibo-but-the-change-is-not-seen-on-the-tv\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11763\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >TV is showing no signal. The channel number changes on the dibo, but the change is not seen on the TV.<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11768\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/the-dibo-is-asking-for-a-parental-lock-and-is-not-changing-the-channel\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11768\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >The Dibo is asking for a parental lock and is not changing the channel.<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11773\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/some-of-the-channels-are-missing\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11773\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Some of the channels are missing.<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11810\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/dibo-not-showing-channels-but-the-channel-info-bar-can-be-seen-check-to-see-the-signal-levels-on-the-right-of-the-information-bar\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11810\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Dibo not showing channels, but the channel info bar can be seen, check to see the signal levels on the right of the information bar.<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"11815\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/dibo-not-responding-to-the-remote\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11815\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Dibo not responding to the remote<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"11823\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/dibo-is-stuck-on-boot-or-load\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11823\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >\u00a0Dibo is stuck on \u201cboot\u201d or \u201cload\u201d<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"11831\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/what-channel-the-game-event-is-coming-on-and-what-time\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11831\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What channel the {game\/event} is coming on and what time?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"11839\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/nexgen.bz\/staging\/1712\/customer-care\/my-dibo-is-not-responding-nothing-happens-when-i-try-to-change-the-channel-or-increase-decrease-the-volume\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11839\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #43596e;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >My Dibo is not responding, nothing happens when I try to change the channel or increase\/decrease the volume<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"75\">\n\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles ( 4 )\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collapse Articles<\/span>\n\t\t\t<\/button>\t\t\t\t\t\t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \n\t\t<\/div>       \t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>   \n\t\t<\/div>    \t\t\t<\/div>  \t\t<\/div>   \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-10833","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Knowledge Base - NEXGEN TV &amp; Internet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nexgen.bz\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Base - NEXGEN TV &amp; Internet\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nexgen.bz\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"NEXGEN TV &amp; Internet\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nexgenbelize\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nexgen.bz\\\/customer-care\\\/\",\"url\":\"https:\\\/\\\/nexgen.bz\\\/customer-care\\\/\",\"name\":\"Knowledge Base - NEXGEN TV &amp; 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