Branch Supervisor - NEXGEN TV & Internet

Job Title:

Branch Supervisor

Provides general oversight of the administrative and operational operations of the
Belmopan Branch Office.

Responsible for opening the office and making ready for business at 8 a.m.
Create daily work schedules for teams and obtain progress reports from relevant staff and makes adjustments as necessary.
Ensure office equipment and assets are properly maintained and accounted for using relevant reporting systems.
Ensure compliance with all administrative and operational policies and procedures.
Institute the company’s progressive disciplinary plan without fear or favor.
Conduct regular meetings to keep team abreast of company updates.
Execute operational plans for the branch as approved by management.
Conduct scheduled and unscheduled equipment audit and address any discrepancies.
Oversee customer service relations, including accounts, and immediately address complaints and concerns to ensure a positive customer experience.
Maintains effective communication with team and management and escalate concerns in a timely manner.
Responsible for overseeing and verifying all financial transactions of the branch.
Lead by example through positive and supportive interactions while creating a positive work culture.

Bachelor’s degree in business administration. (Associate degree will be considered)
2-3 years overseeing business operations at an established organization to include supervision of staff
Ability to use customer management software
Ability to perform basic accounting tasks for end-of-day reporting

Self-motivated with critical attention to detail, deadlines, and reporting.
Forward-thinking innovator with a willingness to try new approaches for impactful business results.
Demonstrates collaborative skills and ability to work well within a team.
Ability to work in a fast-paced and deadline-oriented environment.
Strong verbal and written communication skills.
Flexible and agile in responding to shifting priorities.