Job Location:

Headquarters

Position:

Customer Service Representative

Job Overview:

Using established scripts/procedures to respond to prospective and current clients, upsells
services to clients, offer basic troubleshooting services and address customer concerns and queries through
various communication and social media platforms while demonstrating a well-rounded knowledge of products
and services in addition to company policies.

Core Responsibilities:

  • Ensure timely resolution of work orders and accurate equipment availability
  • Work effectively with team members to ensure efficiency within the department
  • Troubleshoots service issues with customers over various social media platforms
  • Escalate concerns to relevant supervisors as may be required
  • Improve data quality by updating customer information and logging all customer interactions on company's management software
  • Provide office administration support
  • Keep all social media platforms current while delivering timely support to every customer.
  • Increase customer loyalty through exceptional customer service
  • Ensure sale targets are met or exceeded by promoting and upselling services
  • Implement customer retention where needed

Education and Experience:

  • Associate’s degree in business administration or related field
  • Previous experience in customer service would be an asset
  • Ability to use customer management software

Other Requirements:

  • Bilingual (English & Spanish)
  • Clean Police Record
  • Valid social security card (NOT EXPIRED)
  • Ability to work flexible hours (shifts)

Skills/Abilities:

  • Excellent communication skills (written and verbal) both in English and Spanish.
  • Excellent organizational and time management skills.
  • Is punctual and maintains regular attendance records for shifts
  • Passionate about customer service excellence.
  • Excellent interpersonal skills.
  • Ability to conduct basic troubleshooting with customers.
  • Be a team player and role model by practicing: (Honesty & Integrity, Respect & Mindfulness, Responsibility & Accountability)
QUALIFIED AND ELIGIBLE INDIVIDUALS CAN

Send resume and cover letter along with copies of qualification and a valid social security card to

hr@centraltv.bz.

DEADLINE FOR APPLICATION

February 28, 2026

Mile 67 George Price Highway, Red Creek, Cayo District

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