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- My dibo is showing “noch”
- I am seeing “cannot read smart card”
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- Why do some of the local channels don’t have any audio?
- TV is showing no signal. The channel number changes on the dibo, but the change is not seen on the TV.
- The Dibo is asking for a parental lock and is not changing the channel.
- Some of the channels are missing.
- Dibo not showing channels, but the channel info bar can be seen, check to see the signal levels on the right of the information bar.
- Dibo not responding to the remote
- Dibo is stuck on “boot” or “load”
- What channel the {game/event} is coming on and what time?
- My Dibo is not responding, nothing happens when I try to change the channel or increase/decrease the volume
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Payment
Kindly choose your preferred banking method to pay your Nexgen bill.
You will need your Central TV & Internet customer number and your credit card. (Call, e-mail or visit our office to find out your customer number)
- Step 1 Click on the Atlantic Bank pay online button.
- Step 2 Enter your customer number to receive your account balance.
- Step 3 Enter your credit card information and amount you would like to pay towards your bill.
- Step 4 Print out the payment confirmation for your records.
Southern Cable Network Guide
- Step 1 Click on the Atlantic Bank pay online button.
- Step 2 Log in to Atlantic Online
- Step 3 Go to Bill Pay
- Step 4 Go to Cable & Internet (from the drop down menu select Southern Cable Network)
- Step 5 Select account you would like to pay from
- Step 6 Enter your customer account number
- Step 7 Print out the payment confirmation for your records
You will need to have access to Belize Bank Online.
- Step 1 Click on the Belize Bank pay online button.
- Step 2 Log on to Belize Bank online.
- Step 3 Go to the Bill Pay tab and click on make a payment.
- Step 4 Select account you would like to pay from.
- Step 5 Enter amount you would like to pay.
- Step 6 Click on proceed with payment.
- Step 7 Print out the payment confirmation for your records.
Southern Cable Network Guide
You will need your Central TV & Internet customer number and access to Heritage Bank Online. (Call, e-mail or visit our office to find out your customer number)
- Step 1 Click on the Heritage Bank pay online button.
- Step 2 Log in to your Heritage Bank online account.
- Step 3 Click the payments tab.
- Step 4 Click on manage recipients.
- Step 5 Click on add new merchant.
- Step 6 Select Central TV & Internet as merchant name and click next.
- Step 7 Enter your Central TV & Internet customer number in the billing account number section and the name that your account is under in the customer name on the invoice section. Step 8 Fill in other fields and click submit.
- Step 8 Fill in other fields and click submit.
- Step 9 To Pay, you won’t need to go through the set up again (step 4 to 8), you will just need to go to make a payment, select the nickname you set up your Central TV & Internet account under, select the account that you will pay from, enter the amount you will pay, and click on the pay button.
- Step 9 Print out the payment confirmation for your records.
Southern Cable Network Guide
- Step 1 Click on the Heritage Bank pay online button.
- Step 2 Log in to your Heritage Bank online account.
- Step 3 Click the payments tab.
- Step 4 Click on manage recipients.
- Step 5 Click on add new merchant.
- Step 6 Select Southern Cable Network as merchant name and click next.
- Step 7 Enter your Southern Cable Network customer number in the billing account number section and the name that your account is under in the customer name on the invoice section.
- Step 8 Fill in other fields and click submit.
- Step 9 To Pay, you won’t need to repeat the setup (steps 4 to 8). To make a payment, navigate to the payment screen, select the nickname you used for your Southern Cable Network account, choose the account you will pay from, enter the payment amount, and click the pay button.
- Step 10 Print out the payment confirmation for your records.
Southern Cable Network Guide
- Step 1 Enter your customer account number
- Step 2 Click confirm
- Step 3 Enter the following information:
- First name
- Last name
- Phone
- Credit Card Number
- Card Verification Value
- Expiration Date
- Payment amount
- Step 4 Verify the Name, account number and amount due that is displayed at the bottom
- Step 3 Click confirm
- Step 6 Print out the payment confirmation for your records.


