My Dibo is not responding, nothing happens when I try to change the channel or increase/decrease the volume
Ensure that the power led is blinking on the remote to ensure the batteries are good. If they are then proceed to reboot the dibo manually by unplugging the power cord from behind the dibo or the outlet and wait 10 seconds before plugging back in. Do ensure that the STB light on the dibo […]
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What channel the {game/event} is coming on and what time?
You can use the following link to view our events schedule
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Dibo is stuck on “boot” or “load”
For this issue, kindly contact the office for a technician to come and assess the equipment since this requires the Dibo and power cord to be inspected.
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Dibo not responding to the remote
Try changing the batteries on the Dibo remote with new batteries If issue is not resolved check if the Dibo remote has a STB button If there is a STB button, press it once and try changing the channels, raising/lowering the volume…etc If issue was not resolved kindly contact office so a technician can check, […]
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Dibo not showing channels, but the channel info bar can be seen, check to see the signal levels on the right of the information bar.
This will be “S” & “Q”, if the levels are showing more than half on both: (i)proceed to power off the Dibo Remove the card that is inserted into the Dibo. Once the card has been removed, check to see the underside where a gold chip will be located. Proceed in cleaning the chip with […]
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Can’t connect to the internet.
Option A Check if the Wi-Fi name is visible, if the Wi-Fi name is visible proceed to unplug the modem for 3-5 mins, then reconnect. While the modem is disconnected, ensure to see if the wire that screws in the modem is properly secured and not loose from the connector (portion that screws in). If […]
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Some of the channels are missing.
Power cycle the dibo box (remove the power adaptor and plug it back in). If channels are still missing then perform a factory reset on the box. Go to menu -> installation -> default setting -> factory reset -> ok Password : CTVI or 2884 Your channels should restore after the factory reset is […]
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The Dibo is asking for a parental lock and is not changing the channel.
If parental lock is displayed when tuned to a channel then it’s certain that the dibo is on an adult channel. To change the channel or move from the adult channel, simply press the up or down arrow key on the dibo remote until the dibo is on a channel that’s not an adult channel.
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