Can’t connect to the internet.
Option A Check if the Wi-Fi name is visible, if the Wi-Fi name is visible proceed to unplug the modem for 3-5 mins, then reconnect. While the modem is disconnected, ensure to see if the wire that screws in the modem is properly secured and not loose from the connector (portion that screws in). If […]
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Some of the channels are missing.
Power cycle the dibo box (remove the power adaptor and plug it back in). If channels are still missing then perform a factory reset on the box. Go to menu -> installation -> default setting -> factory reset -> ok Password : CTVI or 2884 Your channels should restore after the factory reset is […]
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The Dibo is asking for a parental lock and is not changing the channel.
If parental lock is displayed when tuned to a channel then it’s certain that the dibo is on an adult channel. To change the channel or move from the adult channel, simply press the up or down arrow key on the dibo remote until the dibo is on a channel that’s not an adult channel.
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TV is showing no signal. The channel number changes on the dibo, but the change is not seen on the TV.
It’s possible that the TV is not set to correct input/source. To fix this, locate the TV remote. On the TV remote, find and press an input or source button and you will see a list of options such as HDMI1, HDMI2, AV, PC. If the dibo is connected to the TV using a red, […]
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Why do some of the local channels don’t have any audio?
Some local channels only have 1 left or right audio. On your remote, press the red “audio” button and press the left or right cursor button and set the audio to stereo.
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Why are some HBO channels in Spanish?
Due to copyright, we are only able to show the channels from HBO Latin America. However only the commercials are in Spanish, the actual programming should be in English. These channels also come with dual audio for English and Spanish unless the program that is showing is only in Spanish then the channel will only […]
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Why is my wifi name (SSID) not showing and another wifi name is showing?
Wifi settings on the modem might probably be set back to default settings. We can remotely login to the modem to verify and set back your wifi credentials, kindly provide your wifi name and wifi password.
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I am seeing “cannot read smart card”
This is showing up because the smart card for the dibo box is either not inserted, or not properly inserted. Please reseat the card. For dibo mini – the card is inserted with the chip on the inside and the serial numbers facing you. For dibo 3 – the card is inserted with the serial […]
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My dibo is showing “noch”
FAQ My dibo is showing “noch” on the display screen, how can I restore my channels? You will need to factory reset your device. Factory Reset: Go to menu -> installation -> default setting -> factory reset -> ok Password : CTVI or 2884 Your channels should restore after the factory reset is […]
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