TV is showing no signal. The channel number changes on the dibo, but the change is not seen on the TV.
It’s possible that the TV is not set to correct input/source. To fix this, locate the TV remote. On the TV remote, find and press an input or source button and you will see a list of options such as HDMI1, HDMI2, AV, PC. If the dibo is connected to the TV using a red, […]
Read more
Why do some of the local channels don’t have any audio?
Some local channels only have 1 left or right audio. On your remote, press the red “audio” button and press the left or right cursor button and set the audio to stereo.
Read more
Why are some HBO channels in Spanish?
Due to copyright, we are only able to show the channels from HBO Latin America. However only the commercials are in Spanish, the actual programming should be in English. These channels also come with dual audio for English and Spanish unless the program that is showing is only in Spanish then the channel will only […]
Read more
Why is my wifi name (SSID) not showing and another wifi name is showing?
Wifi settings on the modem might probably be set back to default settings. We can remotely login to the modem to verify and set back your wifi credentials, kindly provide your wifi name and wifi password.
Read more
I am seeing “cannot read smart card”
This is showing up because the smart card for the dibo box is either not inserted, or not properly inserted. Please reseat the card. For dibo mini – the card is inserted with the chip on the inside and the serial numbers facing you. For dibo 3 – the card is inserted with the serial […]
Read more
My dibo is showing “noch”
FAQ My dibo is showing “noch” on the display screen, how can I restore my channels? You will need to factory reset your device. Factory Reset: Go to menu -> installation -> default setting -> factory reset -> ok Password : CTVI or 2884 Your channels should restore after the factory reset is […]
Read more
Sign Up For A Service
How To Sign Up For A Service? Select your service package of choiceProvide us with your:First Name and SurnameValid Phone NumberEmail AddressLocation/Address Details Required Documents:Valid ID or PassportUtility Bill to confirm the addressProof of payment Where To Sign Up (POC): Link Contact Details: 0-800-222-5388 WhatsApp numbers: 662-6365/660-7873 customercare@centraltv.bz Opening Hours: Office Hours: 8AM – 5PM Online […]
Read more
myNexgen Customer Portal
The myNexgen Self-Service Portal is a convenient and reliable way to view updated billing history, troubleshoot equipment and service connections, or request assistance with your service. Manage your Nexgen customer account online anytime and on any device How To Register Creating a myNexgen customer portal is simple and easy. Follow these steps to get started! […]
Read more
Payment
Pay Online VIDEO TUTORIAL You will need your Central TV & Internet customer number and your credit card. (Call, e-mail or visit our office to find out your customer number) Step 1 Click on the Atlantic Bank pay online button. Step 2 Enter your customer number to receive your account balance. Step 3 Enter your […]
Read more
